The Jersey Youth Service has received a strong vote of support from young people who use it.
In a survey carried out in 2012, young people were overwhelmingly positive about the staff, activities and overall experience at their youth project. 97% of those who replied said they were ‘very happy’ or ‘quite happy’ with the service.
This is the third time the Youth Service has carried out a survey to find out what their users think. Some of the responses have been used during the formulation of the Youth Service’s Annual Plan for 2013, which sets out how the service will develop in the next 12 months.
Principal Youth Officer Mark Capern said: “It is really important that we give young people a voice in the services that affect them and listen to what they say. If the Youth Service is to stay relevant to the needs of our young people we need to make sure we design our service around their views and comments.”
Of the young people surveyed:
99% felt the staff at youth projects were supportive, helpful and friendly
88% said their youth project gives them a chance to gain confidence
91% say the most important aspect of the youth project is the chance to meet friends
Suggested improvements include better IT hardware and internet access, more space inside and outside buildings and improved décor, free entry and a wider range of activities and trips.
As a direct result of the survey, the Youth Service has set new targets for 2013, including:
• All youth projects will aim to open for a minimum of 41 weeks a year
• Projects in States buildings will aim to open on at least four nights a week
• Youth projects will be encouraged to host an event visit three other youth projects during the year
• Young people will be offered at least one residential visit
• Promote ‘brighter buildings’ process to improve how youth projects look
• Monitor and promote the complaints, comments and compliments system
• Promote counter-bullying framework in all projects
Deputy Rod Bryans, ESC Assistant Minister with responsibility for youth, said: “This is an important vote of confidence in our Youth Service, which is an excellent and responsive provision that often has a real impact on the young people it comes into contact with. It offers challenging experiences to stretch their knowledge, test their attitudes and encourage them to become positive members of the community.
“We know there is a strong correlation between the reduction in youth crime over the past few years and the dedicated work of the Youth Service.”