Nominations for The Normans Customer Service Awards 2013 open today (Monday 2 September).
Now in their third year, the Awards were established to celebrate excellence, best practice and innovation in customer service and the Jersey public is now invited to vote for an individual or team who in their view has stood out from the crowd and gone that extra mile to deliver service excellence to their clients.
Endorsed by the Jersey Chamber of Commerce, the event this year is supported by Normans and Nigel Queree, Director of Normans explained why his company was keen to get involved:
“As an organisation, we are extremely mindful that good customer service is what is needed these days in order to excel. We will be focussing on every aspect of Customer Service within our own business over the next year and being wholeheartedly involved in the Customer Service Awards is an integral part of our commitment to offering excellent service to our customers. We are delighted to be involved and look forward to celebrating with the winners in October.”
The winners will be announced at a fun and relaxed awards ceremony in Liberty Wharf, on Friday 04 October at 1730. This is a public event – all are welcome.
Last year’s overall winner was the team at Ima’s Caribbean Coffee Shop in Halkett Street (pictured):
‘Winning this award and knowing that it was voted for by all of our customers meant the world to us. It proves we are doing it right and we couldn’t be happier.’
Voting is easy…
* Vote online at www.thecustomerserviceawards.com.
* Vote by completing a Nomination form – these are available at major outlets around the island
* You can even vote by text on 07700 376001.
There are two new awards categories this year – Aspiring Star (for young people or trainees) and Best customer experience (for an all round experience of an organisation). The complete list of categories is:
Employee of a small business (under 10 staff)
Employee of a medium business (11-49 staff)
Employee of a large business (50+ staff)
Self employed person
Public sector worker (doctor, policeman)
Employee in the Tourism & Hospitality sector
Parish of St.Helier Courtesy Award
Aspiring star (young person or trainee)
Best customer experience (for an all round experience of an organisation)
Humble volunteer (charity volunteer)
Whilst the focus of the awards is very much on client-facing employees, there are four corporate categories.
Companies are invited to enter their own submissions for one or several of the following categories). Entry forms and guidance notes can be downloaded from the website www.thecustomerserviceawards.com
● Customer Service Innovation of the Year
● Customer Service Strategy of the Year
● Customer Commitment Award
● Best Use of Social Media