Tag: JT

Work starts on JT 4G network

| September 12, 2014 | 0 Comments

Work to install JT’s new superfast 4G mobile network has begun as the key components of the new network ‘core’ arrived in Jersey this week. Following the CICRA announcement of 4G spectrum allocation to local telecoms providers last month, the local operators are now just awaiting the final green light from Ofcom and official licences. […]

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CICRA releases results of Jersey mobile customer satisfaction survey

| August 8, 2014 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) has released the results of its independent survey of customer satisfaction with mobile service providers Sure, JT and Airtel. CICRA commissioned Island Analysis to conduct the survey of 500 islanders in Guernsey and Jersey, respectively, which asked customers to give their opinion on the quality of service, […]

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JT speeds ahead with fibre broadband

| June 24, 2014 | 0 Comments

More than eight thousand (8,479) fibre broadband customers have had their service upgraded two weeks ahead of schedule. JT has now completed this phase of its improvements to the island’s broadband services; it involved improving the download speeds for all customers already on the new fibre broadband network to at least a guaranteed 50 Mb/s. […]

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JT delivers the 2014 phone directory

| June 4, 2014 | 0 Comments

JT has announced that delivery of the 2014 telephone directory to homes and businesses around the Island will commence at the beginning of June with distribution being carried out by Jersey Post for the second year. After trialling a pan-island phone directory for two years, JT has listened to customer feedback and this year taken […]

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JT data centres achieve top global quality certification

| May 27, 2014 | 0 Comments

JT has become the only Channel Island data centre provider to achieve the coveted ‘SOC’ quality certification. Becoming SOC (Service Organisation Certification) certified is a rigorous, independent process, which inspects the full detail of a company’s controls, processes and procedures in a wide range of business critical areas from HR to security, financial management and […]

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CICRA raises concerns over JT broadband offer

| May 21, 2014 | 0 Comments

CICRA (Channel Islands Competition and Regulatory Authorities) is investigating a series of practices by JT which may damage competition in the broadband market with negative consequences for customers in the long term through reducing choice and value for money in telecoms services. One of the specific, and more urgent, areas of concern is a 2Mb/s […]

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Thousands of homes get better broadband

| May 15, 2014 | 0 Comments

From 1st June this year, JT customers will see a considerable increase in speeds following a major change in the way broadband is provided in Jersey. It means the majority of customers will get a better service for the same, or lower, cost. All customers on the new fibre broadband network will receive guaranteed speeds […]

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JT launches 4G mobile service in the USA

| May 6, 2014 | 0 Comments

The Channel Islands’ leading mobile services provider has extended its global reach to launch a domestic 4G mobile service in the United States. Thanks to a strategic partnership with a major global mobile operator, JT is introducing a mobile virtual network operator service (MVNO) offering domestic rates. The JT 4G SIM cards will go on […]

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JT joins the Internet Watch Foundation

| April 29, 2014 | 0 Comments

In a further step to safeguard and protect its customers and decrease the chances of vulnerable groups accessing child sexual abuse content, JT has joined the Internet Watch Foundation (IWF). The IWF promotes the safe and responsible use of technology and is part of the UK Safer Internet Centre, working with Childnet International and the […]

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JT to publish call response times

| April 29, 2014 | 0 Comments

JT customers will be able to see exactly how long it takes the Group to answer their calls in future. In an effort to be more transparent about its customer service, the telecommunications firm is to publish the performance statistics for its customer contact centre, on its website, JTGlobal.com, as well as setting time targets […]

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