Tag: CICRA

CICRA releases results of mobile customer satisfaction survey

| March 18, 2016 | 0 Comments

JT, Sure and Airtel have all improved their customer service ratings, according to the fourth independent Channel Islands Competition and Regulatory Authorities (CICRA) survey into mobile telecoms services in Jersey. CICRA, which carries out the survey every six months, commissioned Island Global Research to survey 1000 telecoms customers across the Channel Islands on the quality […]

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CICRA releases results of fixed line customer satisfaction survey

| March 7, 2016 | 0 Comments

The fourth independent Channel Islands Competition and Regulatory Authorities (CICRA)customer satisfaction survey into fixed line telecoms services in Guernsey continues to show positive results for Sure. CICRA, which carries out the survey every six months, commissioned Island Global Research to survey Sure customers asking them to give their opinion on the quality of service, billing […]

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CICRA launches 2016 bursary scheme

| January 26, 2016 | 0 Comments

Jersey sixth form students looking to study economics, business studies or law at university have until 11 March to apply for a bursary from the Channel Islands Competition and Regulatory Authorities (CICRA). CICRA awards a bursary to a local student with the aim of supporting home-grown talent and further developing skills in the field of […]

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CICRA to set price controls for Channel Island landline services

| December 22, 2015 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA)has issued an initial notice in Jersey and a draft decision in Guernsey setting price controls on landline telephone services for the next three years. In Jersey the regulator has proposedthe implementation of a three-year price control to reduce JT’slandline prices while in Guernsey it has proposed to […]

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CICRA consults on JT and Airtel merger application

| September 10, 2015 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) has confirmed that today, Tuesday 8 September, it registered the formal application from JT and Airtel seeking approval for the two companies to merge under the merger laws in Jersey and Guernsey. The registering of the formal application means the competition authority is now in a position […]

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CICRA concludes business connectivity review

| May 20, 2015 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA)is set to implement retail-minus price controls on wholesale leased lines provided by JT in Jersey and Sure in Guernsey following its business connectivity consultation. Leased lines, also known as private circuits, are commonly used by businesses to provide secure, dedicated, high capacity data and voice connections between […]

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CICRA finds that JT has breached its telecoms licence

| November 17, 2014 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) has found that JT breached its telecoms licence by seeking to win business by communicating with its competitor’s customers in a manner which could give it an unfair advantage. CICRA has decided not to fine JT in this instance. CICRA chief executive Michael Byrne said: “During the […]

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CICRA announces start of second telecoms customer satisfaction survey

| November 11, 2014 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) has announced the start of its second telecoms customer satisfaction survey to review the service offered by local telecoms operators. Feedback from CICRA’s first survey, which took place in May this year, received widespread support across the Channel Islands from both operators and consumers. As a result […]

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CICRA releases results of Jersey mobile customer satisfaction survey

| August 8, 2014 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) has released the results of its independent survey of customer satisfaction with mobile service providers Sure, JT and Airtel. CICRA commissioned Island Analysis to conduct the survey of 500 islanders in Guernsey and Jersey, respectively, which asked customers to give their opinion on the quality of service, […]

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CICRA announces chief executive appointment

CICRA announces chief executive appointment

| July 22, 2014 | 0 Comments

Michael Byrne has been appointed as chief executive ofCICRA (The Channel Islands Competition and Regulatory Authorities) after a period as interim chief executive. CICRA, which encompasses the Guernsey Competition and Regulatory Authority (GCRA), formerly known as the Office of Utility Regulation (OUR), and the Jersey Competition Regulatory Authority (JCRA), made the appointment following former chief […]

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