An employee from the Somerville Hotel has won the Tourism & Hospitality Award at the Normans Customer Service Awards 2013 in recognition of his outstanding contribution to customer service.
Head porter, Joe Gomes received the award for the third consecutive year in front of a large audience at a ceremony held at Liberty Wharf on Friday 4th October, where he was championed for his continued desire to exceed customer expectations on a daily basis.
Mr Gomes, who has been an employee at the Somerville Hotel for seven years, was praised for his exceptional level of customer care and attention to detail. Members of the community, including hotel and restaurant guests, voted for Mr Gomes after being impressed with his efforts over the past 12 months.
Event organiser Julie Todd said: ‘This is our third year organising the awards, which have grown considerably in that time. Joe has won the Tourism & Hospitality Award three times in succession – which really speaks for itself. This year the competition was tougher than ever and we received double the number of nominations compared with 2012. Joe’s name appears time and time again; he is a real asset to the tourism industry and exemplifies what great customer service is all about, he is a worthy winner!’
The Customer Service Awards celebrate excellence, best practise and innovation in customer service. Coinciding with the start of National Customer Service Week between 7th and 11th October, they emphasise the importance of providing high levels of customer service in today’s tough economic climate and highlight key individuals who have contributed to success within their industry.
Andrew Shrimpton, director at Dolan Hotels, said: ‘Congratulations to Joe for winning this award for the third consecutive year. Customer service is the cornerstone of any business, and Joe’s success highlights our continued commitment to providing excellent levels of customer service across all our hotels and restaurants.’