Manx2.com has announced it is abolishing all charges on credit and debit cards and all booking and transaction fees with immediate effect. All of these charges are now fully incorporated into the advertised price of the flight and throughout the booking process.
The company, which already offers flights from Jersey to Gloucester M5 on a seasonal basis, is launching a new daily service from Jersey to London Oxford Airport on 8th May 2012. These daily flights will also offer onward connections to the Isle of Man via London Oxford.
David Buck, managing director of Manx2.com, explained that travel surcharges had been the subject of huge public and political unrest for a number of years. Last year, a super-complaint from Which? to The Office of Fair Trading resulted in the UK Government announcing measures to try and outlaw credit card surcharges. However, many companies have simply responded by transferring card charges onto high booking fees instead.
‘We listen to our customers, so rather than increasing or renaming the charges, as some companies have done recently, we have chosen to remove all transaction and booking fees including debit and credit card charges,’ said Mr Buck. ‘We are dedicated to providing unrivalled customer service and we feel this move makes our position even clearer.’
‘Our lowest fares for the whole month ahead are clearly displayed on our website and anyone booking flights knows exactly what they will be charged. We have no booking fees, debit card or credit card charges that appear at the end of the booking. Many companies impose charges you can only avoid by using an obscure payment card and we hope that passengers will show their support for our honest pricing and vote with their wallets,’ he added.
Manx2.com’s prices also include all taxes, a guarantee of no fuel surcharges, a free 10kg carry-on bag allowance, free online check-in, free transfer to an earlier flight on the day of travel as well as free parking at Blackpool and Gloucestershire Airports. In addition, Manx2 offer a ‘rescue service’ for any passengers who miss their flight and they will re-book passengers onto the next available flight for just £30.