Over the next three months, Jersey Post will be trialling an enhanced parcel delivery service to help unite customers with their packets and parcels on the first delivery attempt.
Customers are increasingly shopping online for goods and as Christmas approaches, Jersey Post is already predicting a 30% increase in the number of packets and parcels that will pass through the Rue des Pres sorting office this year. As a result of this, and the customer feedback from the all-island customer survey last year, Jersey Post has been working hard to find a solution to this situation.
Andy Jehan, Director of Postal Operations confirmed, “We’ve listened to customer feedback from the island-wide survey and also from the recent postie cards that were delivered to all households. As a result of these comments, we’ve tried to create a number of flexible options that will appeal to a wide range of customers. If we can deliver more packets and parcels on the first attempt this is great for our customers, but also a huge help to our businesses operationally.”
The existing SecureDrop service has been enhanced to include a greater range of delivery options for customers who cannot be at home when the post is delivered, and these options will be trialled over the next three months in St Helier, St Clement and St Saviour.
“We’ll be testing this service at our busiest time of year, which will be key to ensuring our processes are robust,” continued Mr Jehan. “We will be able to fine tune the service while the trial is running and then roll-out the service to other parishes early in 2013 so that other islanders can benefit.”
The enhanced service will offer customers the following range of options:
• SecureDrop Home – customers nominate a secure, weather proof location at their property where packets and parcels can be left when there is nobody at home. (This currently excludes items that require a signature on delivery.)
• SecureDrop Neighbour – customers can nominate a neighbour to receive their items on their behalf. (This service includes items that require a signature on delivery, except items sent by Royal Mail Special Delivery.)
• SecureDrop Postal – available to all customers, but may be of particular benefit to customers who live in a property with a communal entrance, or do not have a suitable SecureDrop location. Customers are then able to nominate Commercial Street or Rue des Pres as their SecureDrop location.
Using this option, all items of mail (including all items requiring a signature on delivery) will be delivered directly to one of these locations, and a text message or email will be sent to the customer to confirm that an item is waiting. Using this service means that customer will be able to collect their items the same day that they receive the text or email notification.
“Items that require a signature are still an issue for us. The contract we have with Royal Mail means that we have to receive a signature on delivery for items sent by ‘Signed for’ and ‘Special Delivery’ services. Whilst we’ve made some progress in allowing neighbours to receive ‘Signed for’ items, ‘Special Delivery’ can only be signed for by the addressee,” said Mr Jehan.
All residents in St Helier, St Clement and St Saviour will receive a letter and an application form for the trial during the week commencing Monday 22 October. Any household who does not receive their sign-up pack can request an additional one by contacting Jersey Post Customer Services on 616616 or emailing firstname.lastname@example.org