Spokesperson, NatWest commented:
A number of NatWest Channel Island customers have received suspicious emails purporting to be from NatWest. The emails are very authentic in appearance, which may convince some of our customers that they are genuine. We would advise customers not to respond to these emails or to click on any attachments or links and request that they forward the emails to firstname.lastname@example.org.
We would also caution customers to be aware of voice phishing, which involves customers receiving unsolicited phone calls pretending to be from the bank or even the police. If you get a call asking you for your security information, end the call immediately. If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website.
NatWest would never ask customers for their full pin and passwords, or debit/credit card information.
We will always take the appropriate action against phishing attacks that impersonate our brands.
If you believe your account may have been compromised as a result of the attack please contact NatWest on 01534 282850 (Jersey) / 01481 703860 (Guernsey).