More than eight thousand (8,479) fibre broadband customers have had their service upgraded two weeks ahead of schedule.
JT has now completed this phase of its improvements to the island’s broadband services; it involved improving the download speeds for all customers already on the new fibre broadband network to at least a guaranteed 50 Mb/s. The upgrade is to the network itself, so benefits customers of all providers.
Some fibre customers already choose to be on an even quicker service, such as 100 Mb/s or 1 Gb/s.
Customers on the guaranteed 50 Mb/s fibre service pay from £22.99 a month, which is one of the lowest prices in the world for a comparable service. For example, in Guernsey Sure charge £34.99 a month for an ‘up to’ 40 Mb/s broadband service.
More than 33% of JT customers have now been switched to the new fibre network, with all other broadband users being switched before the end of 2016.
JT’s Head of Commercial Development, Dominic Vye commented: “We are really pleased that our fibre broadband customers in Jersey can now enjoy an even quicker service. We have delivered this upgrade to the network on budget and ahead of schedule, and I would like to thank the JT team who have achieved that.
“Our customers told us they wanted a smaller, and simpler, range of products, and better ‘entry-level’ broadband speeds, and that is exactly what we are now able to deliver. To put it in context, we have seen the average data downloads quadruple in just 18 months alone. All fibre customers will now be able to access speeds of at least 50 Mb/s, from £22.99 per month, which is one of the best packages on offer in the world”.
Recent research shows that on average, homes in Jersey contain at least ten devices that connect to the internet.
Quicker broadband is important for activities such as social networking, video-calling, downloading music and film, and streaming TV.
The most popular ‘app’ in Jersey, BBC iPlayer HD, needs a service of at least 3.2Mb/s to work properly, whilst customers who subscribe to Netflix’s new ‘ultra-high’ definition streaming service need at least 25 mb/s, and stable connection speeds. Fibre broadband delivers that, as well as allowing more family members to use the internet smoothly and quickly at the same time.
One of the benefits of fibre broadband is that it allows operators to guarantee the broadband speed delivered to a customer’s router. The actual speed achieved by any device in their home will always depend on the individual device or software being used by the customer, and the number of devices connected at any one time.
Any customers with queries about the new broadband service are asked to contact JT on firstname.lastname@example.org and fibre customers are invited to do a speed-test at www.jtglobal.com/testyourfibre and post their results back to us. Should they not be getting the full 50Mb we have prepared a guide to factors that may be reducing their speed, and some tips on how to maximise it.