From today, all households will receive the annual customer survey from Jersey Post asking them for feedback on the postal service and its products and services.
Jersey Post conducted its first island-wide survey at the end of 2011 which generated an impressive response rate and provided invaluable information regarding customer requirements. As a result of the survey, a number of changes were implemented including the removal of the two-tier local postal service in early 2012, and, in 2013, the results of the survey led to the introduction of quicker, more convenient methods of parcel delivery.
In addition, by continuing with the survey, Jersey Post is able to benchmark progress that has been made since the previous year. This helps to determine where it might be possible to improve services whilst at the same time keeping our costs down. Previous surveys have highlighted this as an important factor amongst customers.
Chief Executive Kevin Keen said, “The results of this survey are of key importance to everyone at Jersey Post. We really want to know what islanders think of our performance over the last year and get their views as to where we can do better in the future.”