This year all of Jersey Post’s staff will complete the top UK customer service programme used to support the London 2012 Olympic and Paralympic Games.
People 1st Training Company is recognised as the leading UK professional provider of customer service training through its WorldHost programme which is been delivered by local providers. The WorldHost programme helps businesses to transform their customer service standards and has the objective of making the UK’s reputation one of the most welcoming in the world. The organisation provided world class customer service programmes before and after the London 2012 Olympic and Paralympic Games and in 2014 will be working with the 400 strong team at Jersey Post.
The Jersey Post training programme is being led by WorldHost local representative, Butterfly Training, but given the number of people involved, Paul McQuarrie, Training Manager, and Toni Stephens, HR Partner, have both successfully studied for and passed the rigorous WorldHost ‘Train the Trainer’ programme and are now qualified to lead the customer service training themselves.
Kevin Keen CEO, Jersey Post said, “We have a very diverse team at Jersey Post fulfilling many different roles but the one common link for us all, is delivering great customer service. Our annual customer surveys have shown that we are performing quite well but we are always looking for ways to build on that. We are hoping this programme will take all of us to the next level to the benefit of our customers, staff and owners (the public of Jersey).it is also very exciting for all of us to be learning new skills together”
Rebecca Cook of Butterfly Training said, “We have been delivering the WorldHost programme for more than a year and it is extraordinary to see how well it brings together staff at all levels and supports an organisations need to engage with its customers to
nurture ongoing relationships. We are very proud to support Jersey Post through this accreditation.”
Jersey Post hopes that these changes will further enhance the quality of service provided by the company. The WorldHost training has already begun, and so far, all the participants are achieving 75% or higher, the aim is to complete the training before the summer and so far the programme is on schedule.