The on-going partnership between leading local trust company, Hawksford, and five-star hotel, Grand Jersey, will continue when two senior employees switch roles to mark the importance of National Customer Service Week.
Hawksford chief executive Peter Murley and Eamonn Elliott, general manager of Grand Jersey, will swap companies and assume the junior roles of concierge and mail man on Wednesday 9th October, raising money for Brighter Futures in the process.
National Customer Service Week runs between 7th and 11th October and is devoted to honouring and recognising the people who serve and support customers with the highest degree of care and professionalism.
Employees from both businesses have been sponsoring Mr Murley and Mr Elliott, and the money raised will be donated to Brighter Futures in support of its work with families and young people in the island.
Hawksford is a sponsor of the Normans Customer Service Awards in Jersey and Mr Murley recently spoke at an event in Guernsey on the importance of good customer service. His responsibilities as chief executive include high-level decision making about policy, leadership and strategy, whereas his job swap role will involve a variety of customer facing duties.
‘I’ll be assisting the guests at Grand Jersey with tasks such as making restaurant reservations, booking transportation and recommending night life hot spots. Good customer service is the most important aspect of any thriving business and I’m looking forward to the challenge,’ he says.
Mr Elliott’s daily tasks at Grand Jersey are also vastly different from the undertakings of the mail men at Hawksford. ‘I spend a lot of time behind the scenes at Grand Jersey, presiding over day-to-day operations and directing staff. I’m looking forward to helping Hawksford’s mail team provide an excellent service so that client-facing colleagues can in turn deliver a first-class service to the company’s clients. The job swap will be an enjoyable way to raise funds for Brighter Futures and a fantastic opportunity to remind ourselves of the importance of good customer service within the workplace.’
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