RSSCategory: Telecommunications

JT launches 4G mobile service in the USA

| May 6, 2014 | 0 Comments

The Channel Islands’ leading mobile services provider has extended its global reach to launch a domestic 4G mobile service in the United States. Thanks to a strategic partnership with a major global mobile operator, JT is introducing a mobile virtual network operator service (MVNO) offering domestic rates. The JT 4G SIM cards will go on […]

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JT to publish call response times

| April 29, 2014 | 0 Comments

JT customers will be able to see exactly how long it takes the Group to answer their calls in future. In an effort to be more transparent about its customer service, the telecommunications firm is to publish the performance statistics for its customer contact centre, on its website,, as well as setting time targets […]

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CICRA ensures fixed means fixed on telco contracts

| April 4, 2014 | 0 Comments

CICRA (the Channel Islands Competition and Regulatory Authorities) has instructed telecommunications operators to allow consumers to break their fixed-term contracts on mobile, broadband or fixed lines if the terms are changed during the contract period. In an Initial Notice sent to operators, CICRA has directed Sure, JT, Newtel and Airtel Vodafone to provide consumers with […]

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Sure Results Exceed Batelco’s Expectations

| February 3, 2014 | 0 Comments

Sure exceeded expectations in 2013 in terms of both revenue and customer growth, according to its parent company, Batelco Group. In its financial results for 2013, Batelco said that increased roaming and improved handset sales had ensured that Sure’s revenues were 3% above forecast in the final quarter. Furthermore, revenues on a ‘like for like’ […]

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Investing in a modern billing system

| October 29, 2013 | 0 Comments

JT is pleased to announce the launch of a new billing system in response to customer demand, and following significant investment to ensure the company is providing the best possible service and online tools that meet their customers’ lifestyles. CEO, JT Group Ltd, Graeme Millar said:, ‘In the four years I have been with JT, […]

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Jersey’s love affair with the iPhone

| September 12, 2013 | 0 Comments

As the new iPhone is announced, JT says Jersey mobile phone users love their iPhones far more than those in the UK. In fact we buck the European trend and are more akin to our American cousins in our favouring the iOS over the Android operating system. In Jersey around 55% of us who are […]

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Channel Islands mobile customers to have increased control over roaming charges

| August 7, 2013 | 0 Comments

Roaming mobile phone users should be able to put a spending cap on their accounts while travelling abroad from later this year. CICRA (the Channel Islands Competition and Regulatory Authorities) called on local telecommunications companies to volunteer to introduce caps in October 2012. Since then the regulator has been working closely with operators across Guernsey […]

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JT in partnership with ROCCO launch a new service: JT Roam Connect

| July 29, 2013 | 0 Comments

JT, the Channel Islands’ leading telecommunications provider, has launched a new operator-to-operator roaming service in conjunction with ROCCO, an international Roaming Consultancy Company. Most mobile network operator (MNO) would agree their goal is to have the largest number of international roaming partners as quickly as possible. To enable them to receive the most visitors to […]

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Airtel-Vodafone launches service for holidaymakers

| July 22, 2013 | 0 Comments

Airtel-Vodafone is warning Islanders to review the settings on all their family mobile devices before travelling abroad this summer, and has launched a service for anyone wanting to check. Many people are unaware that they could run up mobile bills which are significantly higher than normal when they are away, and we want to ensure […]

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‘Fixed means fixed’ – Customers to get more protection against changes to fixed-term telecoms contracts

‘Fixed means fixed’ – Customers to get more protection against changes to fixed-term telecoms contracts

| May 10, 2013 | 0 Comments

Telecoms customers in the Channel Islands are set to get more certainty when entering into fixed-term contracts with operators under proposals put forward by CICRA (the Channel Islands Competition and Regulatory Authorities). CICRA is seeking comments from interested people and businesses to its consultation, launched today, on whether telecoms operators should be limited in varying […]

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