C5 Alliance Group shows benefits of managed services being more than just “break fix”

| April 3, 2014 | 0 Comments

C5 Alliance Group recently hosted a breakfast event to highlight the benefits a positive approach to managed services could bring for local businesses.

The company’s management team also provided a detailed update on the company’s evolution since the acquisition of Itex last year

The seminar, entitled “More than just break fix”, took place in Jersey’s Pomme d’Or hotel and demonstrated the full scope of managed IT services.

Mark Loane, C5’s Chief Executive Officer who headed up the event, provided an update on how the company’s growth since acquiring Itex last year has bolstered its offering.

‘Completing the Itex deal has allowed C5 to vastly expand on its managed services offering. Our aim has been to build on the work that Itex was already doing and continue increasing efficiencies, reduce costs for clients and invest in the community.

‘We have already seen significant results by adapting to suit the needs of local businesses. This includes our recently launched team dedicated to servicing small businesses and start-ups and our impartial approach to cloud hosting solutions where we recommend the best solution, even if that means using another supplier,’ he said.

Antony Allen, Head of IT Services at C5 Alliance Group, spoke on how the concept of managed services had developed well beyond the “break fix” model.

‘We are able to offer 24x7x365 support and manage all aspects of a business’ IT environment, including data centre hosting, security patch management, incident management and business continuity.

‘This can really take the pain away for businesses and provide the kind of flexibility that is needed in the modern world. We’ve spent time investing in our people and processes so that we can get to the root of issues to stop them recurring rather than just fixing them as they occur.

‘We’ve also worked hard on our service culture to ensure quality; customer communication and proactivity have all measurably improved. For the calls we do receive, we fix over 40% at first line – while the customer is on the phone or immediately after receiving their email – and are looking to improve this further still. We work more flexibly with our customers; solutions can be scaled to requirements and provide predictability in cost while allowing a business to access more secure, resilient and future-proofed infrastructure. Outsourcing these requirements can allow businesses the freedom to focus on their core offering and customer relationships,’ he said.

Also speaking at the event was Chris Oliver, Chief Executive of Armstrong continuity, a partner of C5 Alliance Group.

Mr Oliver explored the need for effective business continuity plans, explaining the importance of understanding likely challenges to a business and effectively testing disaster recovery infrastructure.

‘It’s vital to pay attention to the evidence of how your business operates. It you understand exactly how it works, you can challenge those moments in your business when you need support and channel the effort and cost directly into business continuity. It’s less about long, drawn out continuity plans and more about empowering people,’ he said.

C5 Alliance Group is the only Channel Island business to offer full service, 24x7x365 managed services, employing more than 150 skilled IT specialists.

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