WellBeing At Work, the workplace platform established by WellBeing World, and BPP Professional Education, Jersey’s largest on-island tutor team, are continuing their partnership to host ‘Think SERVICE: Engage for Healthy Profits’, a one day seminar focusing on the important correlation between employee wellbeing and customer service.
The value to the bottom line of effective employee wellbeing is being increasingly recognised in many organisations. Its correlation with productivity, effort, concentration, absenteeism and staff turnover attracts close attention from industry leaders, academics and economists.
Practical Guidance and Tools to Make a Difference
‘Think SERVICE’ will demonstrate the correlation between employee wellbeing and customer service, and provide practical guidance for delegates to work with, whether business owners or managers, providing tools and mechanisms to make a difference, including:
• The Business Case for Great Customer Service | Role Modelling from the Top Down
• Why Employee WellBeing is Essential to Superior Customer Service | Fatigue, the Enemy of Creativity, Memory and Service
• 10 Step Anti-Stressors for the Sake of Your Customers
• Filters: It’s all about Perspective
• Confidence to be Themselves | Maintaining Successful Rapport | Different Personalities: In Service and Being Served
• Essential Measurement and Insight
• The Jersey Customer Service Awards 2013 | the Inside Track on What Makes a Winner
• Practical Solutions for Managing for Great Customer Service
Think SERVICE is the third seminar being run jointly by BPP and WellBeing At Work. It will explore the vital role played by effective employee wellbeing in presenting high energy service levels, and will provide valuable insight from a wide range of specialists.
Speakers will include past and present BPP trainers, Ian Lucas, Lincoln Miles, and Fran Bisson; WellBeing At Work speakers, Beverley Le Cuirot, and Peter Mac; the Queen Bee of Mystery Shopping, Claire Boscq-Scott; and Jersey Customer Service Awards Organiser, Julie Todd.
Natalie Dimond, MD at BPP Jersey said: “Customer service is an integral part of any business, and a satisfied customer its most vital asset. Without this, there would be no business. Effective employee wellbeing is more than a nice to have when it comes to superior customer service, and we are delighted to be working with WellBeing At Work once again to bring their unique dimension to this essential business skills training course.”
Beverley Le Cuirot, Founder of WellBeing At Work added: “To deliver superior Customer Service, it is vital for one’s employees to have energy; and to have energy, they need to be motivated, inspired, healthy and fit to do the job. Think SERVICE will deliver practical guidance and tools to make a real difference in the workplace.”
Where, When and How to Book
‘Think SERVICE’ will be held at the Pomme d’Or Hotel, St Helier, on Wednesday, 18th September 2013, commencing at 8.30am for 9am until 4.30pm.
Individual tickets are £195 for the day, including lunch and refreshments; bulk booking discounts are available. CPD = 5.5 hours. Please book by Wednesday, 11th September to secure your place.
For more information and the full Programme, please visit www.wellbeingworld.je – or to secure your place, email Beverley Le Cuirot at email@example.com